At First Community Bank our customers are our most valuable asset. Our personal pledge to you is to provide the best possible service in a friendly, convenient and confidential manner. Protecting your privacy along with your financial assets is at the core of our business. You have chosen to do business with us and we want to offer you the array of financial products and services you need to accomplish your financial goals without compromising your privacy. Our commitment to protect your financial information will continue under the principal and online guidelines described below:
We recognize that you expect privacy and security for your personal and financial affairs. We understand the importance of safeguarding sensitive information about you and maintaining standards to ensure that your information is private and secure at all times.
We collect, retain, and use information about you only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We obtain information about applicants and customers from applications, transactions and other experiences with us, credit reporting agencies and other third parties (such as employment references). We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service.
We also share information with credit reporting agencies, just as other financial institutions do. From time to time, you may want to check on the accuracy of your credit report.
First Community Bank is highly selective in choosing vendors and service companies that assist us in providing quality products and services to our customers. We may share certain customer information with these third parties to facilitate the offering, administration, collection, and delivery of these products and services under controlled circumstances designed to protect our customers´ privacy. We require third parties to comply with strict standards regarding security and confidentiality of such information. They are not permitted to release, use for their own purposes, or sell any customer information we share with them to any other party.
First Community Bank does not sell customer information to outside parties.
First Community Bank has established procedures to ensure that your financial information is accurate, current and complete, in keeping with reasonable commercial standards. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us and we will respond to your requests to correct inaccurate information in a timely manner.
Each employee of First Community Bank is required to follow our company´s "Code of Conduct", which states in the course of performing bank duties, bank employees or employees of agencies of the bank acquire confidential information considered to be extremely sensitive by you. This information shall not be revealed to unauthorized persons nor shall your finances be discussed with others within the bank unless their duties require the information. Information about you can be released only when authorized by you or subpoenaed by a court or by the IRS, and then the information released must be accurate and within the confines of the release-authorizing document. All First Community Bank employees are responsible for maintaining the confidentiality of customer information and employees who violate these Privacy Principals will be subject to disciplinary measures.
First Community Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with these information principals.
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our bank for their independent use unless: 1) you request or authorize it; 2) the information is provided to help complete a transaction initiated by you; 3) the information is provided to a reputable credit bureau or similar information reporting agency; or 4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to third parties for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.
First Community Bank recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed these Privacy Principles which are made readily available to our customers. Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call any one of our First Community Bank locations